Skills & Competencies for Retail Third Keyholder

Retail Third Keyholder job profile

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JOB SUMMARY for Retail Third Keyholder

Responsible for selling goods and assisting customers on the selling floor.

JOB RESPONSIBILITIES for Retail Third Keyholder

Ensures customer needs are met and complaints are resolved. Opens and closes store when manager or assistant manager are not present. May assume store manager responsibility when necessary.

Retail Third Keyholder SALARY RANGE

BASE 50%
$35,212
TOTAL 50%
$36,394
Job Level
A03
Job Code
SM15000240
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Retail Third Keyholder Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Third Keyholder skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Retail Third Keyholder

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Defines the importance of effective merchandising strategies in boosting retail sales and profit margins.
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Level 2 Behaviors
(Light Experience)
Assists customers with product inquiries by providing information about features, pricing, and availability.
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Level 3 Behaviors
(Moderate Experience)
Addresses intricate complaints and concerns effectively to ensure customer satisfaction and retention.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of retail pricing strategies to maximize profitability and competitiveness.
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Level 5 Behaviors
(Mastery)
Champions the adoption of predictive analytics to optimize pricing, inventory management, and marketing strategies.
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2 Industry Competency – Retail Customer Interaction
Proficiency Level -3
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Cites the different types of communication techniques used in interacting with retail customers.
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Level 2 Behaviors
(Light Experience)
Communicates with customers to elucidate and comprehend their specific needs.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves customer complaints or escalations to ensure customer retention.
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Level 4 Behaviors
(Extensive Experience)
Audits customer interaction analysis to identify underlying customer trends and needs or concerns.
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Level 5 Behaviors
(Mastery)
Builds and benchmarks industry best practices in retail customer interaction to set new standards for excellence.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Retail Third Keyholder

1 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -2
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Cites data regulations and privacy governing the collection of customer behavior analytics.
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Level 2 Behaviors
(Light Experience)
Applies best practices and standard procedures to collect, analyze and interpret customer behavior data.
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Level 3 Behaviors
(Moderate Experience)
Monitors customer engagement metrics across different channels to track customer behavior and interactions.
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Level 4 Behaviors
(Extensive Experience)
Enforces data privacy regulations and ethical considerations to handle customer behavior data safely.
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Level 5 Behaviors
(Mastery)
Conceptualizes cutting-edge analytics frameworks to drive customer-centric strategies.
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2 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Cites different types of promotional marketing.
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Level 2 Behaviors
(Light Experience)
Compiles analytics of promotional activities to assist in evaluating the effectiveness of campaigns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes reports on promotional activities to assess the effectiveness of initiatives.
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Level 4 Behaviors
(Extensive Experience)
Discusses budgets and contracts, marketing plans, and the selection of advertising media.
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Level 5 Behaviors
(Mastery)
Approves design concepts and marketing strategies for key promotional efforts.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Retail Third Keyholder

1 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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2 Core Competencies – Flexibility
Proficiency Level -2
Skill definition-Adapting, responding to, and dealing with the changing environment and new situations.
Level 1 Behaviors
(General Familiarity)
Seeks new ways and processes of accomplishing work or tasks.
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Level 2 Behaviors
(Light Experience)
Responds positively to changing procedures and policies.
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Level 3 Behaviors
(Moderate Experience)
Solves problems and sets priorities in unclear situations.
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Level 4 Behaviors
(Extensive Experience)
Makes progress in an atmosphere of ambiguity and uncertainty.
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Level 5 Behaviors
(Mastery)
Treats issues and risks as opportunities for learning or growth.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

Summary of Retail Third Keyholder skills and competencies

There are 5 hard skills for Retail Third Keyholder, Retail Industry, Retail Customer Interaction, Product Demonstration, etc.
3 general skills for Retail Third Keyholder, Customer Behavior Analytics, Promotion, Inventory Control.
7 soft skills for Retail Third Keyholder, Self-Motivation, Flexibility, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Third Keyholder, he or she needs to be proficient in Self-Motivation, be proficient in Flexibility, and be proficient in Initiative.

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